Build Consistent Brands. Affordable Graphic Design Online

Our Terms and Conditions:

The acceptance of a quote by the Customer will be deemed as the Customer’s acceptance of Mercurious Grafix(Pty)Ltd (“MG”) Standard Terms and Conditions.

Please send Proof of Payment with the quotation/ invoice number as the reference to accounts@mercuriousgrafix.co.za

Turnaround Time

Allow for minimum of 2 working day for designs initial mock up and production of 7 – 10 working days (M-F) from the date artwork is approved. Application and installation will be scheduled soonest. If not indicated on this quote, you may request (EDC) estimated date of completion based on order. If requested sooner, a speed fee may be charged to cover logistics, kindly request prior to payment. If you have any questions concerning this quotation, contact Mercy Mogano (Director)on +27 74 6868 131 or email in@mercuriousgrafix.co.za.

Payment Options:

In efforts to facilitate easier, safer and human-centered payments. Any non-traditional method preferred should be agreed upon prior.MG Mercurious Grafix(Pty)Ltd allows the following flexible payment terms:

1.Direct Deposit/EFT: Pay directly to the bank account or online

2.Paypal: MG accepts Forex on currencies listed on PayPal. The client will be liable to bank charges and will be worked out at the time of payment processed as well as if there should a significant shift in market of -5% market closure, the client is liable to pay the difference.

3. De-Fi: MG accepts decentralized finance as a global payment option for digital services. MG will use platforms Altcoin and Binance due to votality of De-Fi and Tax legalities currently not finalized in South Africa, MG reserves the right to determinate this option without prior notice. User data collected by DeFi platforms will be handled responsibly and comply with the Protection of Personal Information Act (POPIA). Upon request MG will send wallet address and files will be released once payment are received.

4.Barter: Only eMedgeNation citizens are legible for bartering at MG’s discretion. General pricelist or hour/day rate will be accepted as the value of the service and not a quotation. Refer to eMedgeNation Whitepage. MG reserves the right to accept or decline barter offer in return for graphic design services.

5. Contract: A contract will be drafted indicating scope of work, duration and payment commitments in the best interest of both parties. The debt-collection policy is outlined as a preventative measure of late or none payment or bridge of contract in support of MG’s debt-collect process. MG reserves the right to amend or discontinue subscriptions with reasonable notice inline with economic landscape.

6.Refferal: Only eMedgeNation citizens may use their accumulated referral points to offset their payments due on graphic design services or the value to be discounted from invoices above R3000. MG reserves the right to apply discounts depending on the cost of materials at the time of the order. Only pricelist items on graphic design. Request a quotation prior to applying referral as prices may vary due to inflation of materials. Application must be requested and verified as it is not automatic as a MG client. Refer to eMedgeNation Whitepage.

Payment Terms:

Alternatively, all payment terms must be concluded and recorded prior to commencement of the order.80 % Deposit is payable prior to commencing with order. Orders totaling R1500 and below must be paid in full. Due to currency fluctuations, MG reserves the right to adjust prices accordingly without prior notification to the Customer whether or not a quotation has been accepted and confirmed by MG. Account facilities may be utilised by the client upon approval by MG in writing. MG reserves the right to withdraw or amend the credit facilities at its discretion. Once payment is reflected on our bank account, the order will recognized or released.

Cancellation Fees:

Any cancellation after the order is placed and the deposit paid will be subject to a cancellation charge of 10% of the amount paid for bank charges and admin. If any design has been done prior to cancellation, a rate is chargeable and deducted from the amount paid or will be payable to proceed using the artwork outside MG. Balance required on collection or completion of installation. The client has no right to withhold payment for any reason whatsoever and agrees that any extension of time given for payment shall be valid only if reduced to writing and signed by both parties. No extension of time or other indulgences granted by MG in respect of the Customer’s obligations will constitute a waiver or novation of or otherwise affect MG’s rights to enforce strict compliance with the terms of the Agreement. All discounts shall be forfeited to the Customer if payment of the invoice in full is not made on due date. Should the client fail to make payment and MG appoints attorneys to recover any unpaid amounts or any other amounts recoverable by MG in terms of law from the Customer, the Customer shall be liable for all attorney’s fees on an attorney and client scale, including collection fees. MG shall be entitled but not obliged to charge interest calculated in arrears on any amount due to it by the Customer at a rate of 2% above the prime overdraft rate of our Bankers at the time of the monthly calculation.

Liability:

Acceptance of a quote constitutes an contract and if a client is in default of its obligations it if it fails to make payment as per commitment and MG shall without prejudice to any other rights that it may have a law or in terms of the Agreement be entitled to suspend any and all supply of or access to goods until such time as payment of all amounts owed is received or cancel the Agreement or claim specific performance or damages from the client.

Artwork:

Kindly request template or guidelines for acceptable formats if supplying own artwork. Adjustment of supplied artwork will be charged accordingly at a minimum of R350 per hour rate. Sign off will be send prior to production and once signed further amendments may result in delay. The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. All artwork open files are originally created by MG and that has been paid for will be released to the client and still remains the Intellectual Property of Mercurious Grafix(Pty)Ltd for the protection of design and integrity of both parties. All discounted or; sponsored artwork may feature the logo of Mercurious Grafix(Pty)Ltd in a reasonable size depending on the nature of the design and with prior notice. Once the artwork has been signed off by the Customer in writing, any changes requested by the Customer will be charged to the Customer. Layouts sent in colour via email are not a true reflection of the colour but a mere indication of what the product will look like. The Customer is aware and acknowledges that the branding of promotional products is not always permanent and can wear off over time and the Customer waivers any claim against MG in this regard. Printing colours will be matched as close as possible to Pantone colours or swatches supplied. MG does not guarantee a 100% colour match and/or colour consistency on different materials and the Customer waivers any claim against MG in this regard.

Force Majeure

In addition to any other specific exclusions of liability contained herein, the Parties agree that the Customer shall have no claim against MG for any loss or damage, of any nature, occasioned by any defect in any products supplied by MG. MG shall not under any circumstances be liable for any consequential damages, special or otherwise, including but not limited to loss of business, loss of profits, whether foreseeable or not. The Customer shall not have any claim against MG for any delay or failure of MG to carry out any of its obligations under this Agreement arising from or attributable to any acts of God, war terrorism, government, labour action or unrest, failure of suppliers or contractors or loadshedding or any other cause whatsoever beyond the control of MG (“force majeure”). The performance of the obligations of MG will be suspended for the duration of the force majeure, which will be deemed to commence only upon the date of written notice by MG to the Customer. Upon cessation of the force majeure, this Agreement will again become fully operative, and the affected party will immediately resume its performance. MG shall not be liable for the actions or conduct of any entity or individual who has been appointed in the transportation of the goods to the Customer irrespective of which party gave the instruction to or paid such third-party transporter. MG and its affiliates attempt to be as accurate as possible. However, MG does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition subject to the terms and conditions as outlined above. Should the Customer fail to make payment upon due date, MG shall not be held liable for any missed deadlines the Customer may encounter has a result of the delayed payment. By placing an order with MG, you represent that you have the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights identified and/or submitted with your order and the Customer indemnifies MG fully in this regard.

Liability:

If any provisions of the Agreement are found to be unlawful, unenforceable or invalid, it shall be deemed to be separate and severable from the remaining provisions of the Agreement. MG reserves the right to amend these terms and conditions without prior notification.